Privacy Policy
Date Protection & Privacy Policy
Any personal data provided by you to us through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from us.
Monika Szymanska and Tess Wyatt (the ‘data controller’, referred to below as “we”, “us” or “our”) is committed to protecting your privacy. Please read the following in order to learn more about privacy policy and information collection and use practices. When you request counselling/art journaling/group work with us, or otherwise provide your personal details to us, you will be asked to consent to our processing of your data under the terms of this policy.
This policy only applies to data collected by us, and via forms and website. Third party agents, and websites which are linked to us, are not covered by this policy. If you have any queries concerning your personal information or any questions on use of the information, please contact us using contact page.
What information do we collect?
Counselling Requests – our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.
Initial Appointments – at an initial appointment we ask about your current personal and social circumstances. We may also ask about your background and family history, as well as the issues which are affecting you now. We require this information so that we can decide about our offer of counselling/psychotherapy/art journaling/group work to you and to manage the service we provide to you.
Other Forms – The information you give us on our forms including all enquiry may include your name, postal address, email address, phone number and other messages to us.
What do we use your information for? We use information held about you in the following ways:
To provide you with the professional counselling/psychotherapy or art journaling or group work service requested from us.
To offer suitable counselling/psychotherapy or art journaling or group work appointments.
To notify you about changes to your appointments and other changes to our services.
To seek feedback from you on your experience of counselling/psychotherapy or art journaling or group work with us.
To improve our service to ensure that it is provided in the most effective manner for you and for us.
To administer our service, including the arrangement of appointments and for financial control, data analysis, research, statistical and survey purposes.
To keep in touch with those who consent to this, for the purposes of organisational, service and professional development.
What information do we share?
We will not share any information about you with other organisations or people, except in the following situations:
Consent – we may share your information with professional carers or others whom you have requested or agreed we should contact.
Serious harm – we may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – we may share your information where we are required to by law or by the regulations and other rules to which we are subject.
As part of the backups of encrypted data processed and held by professional IT security companies.
How do we keep your information safe?
All information you provide to us is stored as securely as possible. All electronic records are stored on our own on-site computer server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact us using contact form.
You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving counselling/psychotherapy or art journaling or group work, your counselling/psychotherapy or art journaling or group work would have to end. You can withdraw your consent by contacting us through contact form.
- If you wish to make a data protection complain please use the contact form or email: Monika@healingtherapycentre.co.uk. Every complain will be acknowledge within 30 days and if you will not satisfied with the outcome we will signpost you to ICO.
Changes to this policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.